Receptionist Wage & Duty Information
$13.00 per hour starting
Abilities should be able to do within first month.
Learning basic policies
Basic receptionist skills
Answer phone
Take messages
Give direction to clinic
Greet clients
Confirm appointments
Learning Cornerstone
Basic moving around
Enter new clients/patients
Enter weights
Enter notes
Perform nightly back up
Download lab results
Software/Client interactions
Make appointments
Know how, when, why to fit into regular scheduled hours for smooth flow or drop offs
Invoices
Post invoices
Take payments – properly recording payment transactions
Status checks
Check about medication refills
Reminders
Understand when and what
Learn how to do
Other Paperwork
Morning reconciliation
Print status check page(s)
Prepare deposit
Basic Animal Restraint/handling
Get weights
Collect urine samples
Walk pets outside
Kennel cleaning/maintenance
Able to hold for
Exams
Blood collection
Treatments/Injections
Do not lift >40# w/o assistance
Use proper lifting technique
Laundry
$14.00 per hour when the above skills can be
completed correctly and reliably
More software/client
Prepare estimates
Get pictures in files
Save Misc Reports
Enter into patient images
Monthly Printer Report
Client education
Why is spay/neuter important
Why preop bloodwork
Why iv catheter
Why iv fluids
Why pain meds
Why keep some overnight
See Consumer guide to elective sx
Our vaccination protocols
Why heartworm testing and preventative
Demonstrate/Instructions/education to clients
Ear cleaning/care
Dental care
Dremeling/nail care
Prepare lab forms
$15.00 when above skills achieved
Preparing/updating
Brochures
Client Education handouts
Website
Obtain client authorization and payments
Review estimates with clients
Prepare and obtain signatures on authorization sheets
Assist clients with financial aspects of patient care
Do not be judgmental
Understand our payment policy
Understand need to collect payment
Understand why and when to collect deposits
Be able to discuss how owner can obtain financing
Relatives, friends, co-workers, boss, check-cashing stores, etc
Be a problem solver
Identify possible problems
Offer solutions
Further pay increases will vary on skills, attitude, ability to perform assistant duties and attendance.
11/11/07
RECEPTIONIST DUTIES
Satisfy clients
Operate computer, solve computer problems
Schedule and confirm appointments
Answer phones
Handle money, prepare deposits and daily reconciliation
Preparing estimates and authorization forms
Counsel clients on financing recommended services
Invoice clients
Control inventory on computer, receiving, returns, etc
Recommend updating all vaccines, examinations and regular teeth cleaning
Offer comprehensive services that clients know we are a full service hospital
Assist in OTC purchases
Coordinate with assistants to ensure animals are clean and fresh before going home
Insure front of hospital is clean, orderly, fresh smelling and pleasant
Make recommendations on how to improve client service and operations
Backup Technician
Backup Kennel person (Assistant)
Collections agent
Calling clients about overdue amounts
Note:
This list is not all-inclusive. It is understood that many situations will require the ability to multitask, and to work together to accomplish our goals. While we are small, we will all be responsible for any of the hospitals needs. As the hospital and staff grow, a certain amount of flexibility is needed to make this the best place a person could work and the best place for animals to come in sickness and in health. Please provide alternative solutions to smooth out the practice rough spots.
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